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Unlocking the power of your customer base

Meet the team

Liz Machtynger

Founder and Managing Director Liz’s specialism is in creating powerful customer management propositions that unleash genuine business potential. Her strength lies in deciphering customer challenges, then designing and implementing the strategies to overcome them. As a published author, international speaker and consultant to a mix of top international brands and business start-ups, Liz is widely recognized as a leading, customer management expert. Connect with Liz on  linkedin-text Follow Liz on twitter-text

Catherine MacLeod-Smith

Senior Associate Consultant Advocating the value of great stakeholder dynamics for strategic and complex partnership programmes, Catherine is an accomplished key account management expert. Unlocking and marshaling stakeholder power to propel the project forwards is her key strength. Catherine’s wide-ranging experience spans corporates to charities and across them all she promotes the use of insight to drive and design best practice customer experiences. Connect with Catherine on linkedin-text

Martin Hickley

Senior Associate Consultant Martin’s passion is customer data and in particular, using it with real impact. As an expert in CRM data for customer management, he truly understands how to derive insight from data and guarantee its recognition as a valued, business asset. Martin’s strength is clarity and depth of thinking and problem solving, especially around data protection and security issues – on which he has had numerous articles published. His ability to ‘rescue’ companies from data situations is renowned. Follow Martin on linkedin-text

Bryan Foss

Associate Consummate professional and truly gifted networker, Bryan’s abilities to build knowledge and connect people & businesses are invaluable. This, coupled with his strength of solving complex business problems to drive customer strategyhas led to a range of Non-Executive Director roles and an appreciation of good governance and risk management. Bryan is a visiting professor for Bristol Business School and has co-authored six international business books. Connect with Bryan on linkedin-text Follow Bryan on twitter-text

Andy Crane

Associate Andy is an extremely accomplished business change manager, and knows how to delivery change effectively for the greater good of a company and its customers. Immersing himself in an organisation to bring about strategic change through effective stakeholder engagement and a collaborative and focused approach is a powerful strength and characterises Andy’s approach. Experienced in all operational aspects of customer management, particularly for the financial services industry in UK and international markets, Andy’s key strength is effective delivery and benefits realisation in respect of customer service and claims propositions. Connect with Andy onlinkedin-text


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