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Unlocking the power of your customer base



“ Customer Essential has a: Genuine commitment to transfer of knowledge and skills. Mentoring approach to delivering work. Commitment to finding out what it is that the organisation they are working with needs from them – not just imposing a one size fits all solution. An approach that is about valuing the front line and the experience of the customer. Hayley Connor Head of Supported Housing, West Sussex County Council


Our Clients

Our clients range from global PLCs to local SME’s; from financial services to large charitable organisations; from retailers to government departments. And whilst our range of clients may be diverse, what they all share is the desire to deliver exceptional value and outstanding service to their customers.

If you could benefit from the Customer Essential approach then we’d love to hear from you.

” Customer Essential have an incredibly supportive & collaborative style that has allowed us to challenge the way we think and operate with our customers in Europe. They have been instrumental in the proposition development that we have carried out, right the way from planning to implementation. We feel as though they are part of the team.”

Helen Bloy Head of Marketing, Research & Proposition Development, Global Corporate in Europe at Zurich Insurance Company Ltd. 

“Customer Essential represents the next practice and fundamental trend  for the innovation and create the differentialization in the marketing practices”.

Marta Lucia Restrepo Torres  . Profesora Asociada- Consultora Kapital Cliente at CESA Bogota.

” Customer Essential does a very good job at building relationships with their clients. There is a natural approach to their CM model and an innovative approach to building CM strategies. Their core value proposition of building sustainable improvements in business practices focusing on customer development strategies, people and culture competencies are well defined and invaluable to building sustainable and profitable growth.”

Kurt Allen Chief Marketing & Strategy Officer – Gannett Company – USCP Central Group (Client whilst at RSA)

” I find them friendly, approachable, extremely knowledgeable and professional. I trust their judgement and feel they listen to my ideas. There is no doubt I really enjoy working with Customer Essential.”

Nicky Parker Managing Director, Bang Consulting

” Brilliant service so far, helped us pull together numerous ideas and keep the customer at the heart of the process, not only improving customer service but helping us reduce non value add tasks. They are a great facilitator, enabling people to come together and look at situations and challenges through the lense of the customer and have help us build an exciting proposition. Not only that, really nice people to work with.”

Paul Adderson UK Claims Manager, Riverstone (Client also at Brit Insurance)


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