+44 (0) 1483 281 802
Unlocking the power of your customer base


The Customer Essential Team has surpassed my expectations
in every aspect of the work they have undertaken for me. Against each objective and timeframe, they have over-delivered, driven from their passion, enthusiasm and personable approach, which naturally motivates and empower others.

Jason Goodwin
Sales Director, Volume Business SAS

What we do

What we do

Patching up Favourites

Customer problems have an immediate affect on your bottom line and brand, sometimes you are too close to things to see the wood for the trees – we can help to quickly take you out of the crisis and to a stage where you can feel confident with your customers again.

  • Retaining customers
  • Targeted customer acquisition
  • Focused high value customer programs

Shiny New Shoes

Customer propositions and engagement can get a bit stale or out of date, and the day to day delivery can drive you along a similar path until.. you have a “disruptive” or “exciting” thought – we can help this along a bit by taking some exciting new shoes off the shelf to try on.. just to see if they work.

  • Customer proposition challenge – Business to Business and Consumer
  • Developing customer proposition frameworks
  • Ensuring engaging customer experience
  • Omni and single channel customer proposition delivery

Trusted Brogues

We are proud to have built our reputation for trustworthy and knowledgeable support in managing customers. We can help to set teams on the right road with a bit of help, mentor you through it, or keep  you in check.

  • Customer management mentoring
  • Customer team review and planning
  • Customer management knowledge development
  • Interim customer management skills

When they are just not you!

We can help to challenge your approach to your customers in a constructive and positive manner. If you do not feel comfortable with the route you are on now, or you just need some confirmation that you are on the right track, we have a methodology and very good eye for what works. Trust us to help you evaluate it all.

  • Customer Navigator Evaluation
  • Customer Executive Challenge
  • Planning the right customer implementation path

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