• Machtynger, L. (2008), “Customer management in financial services” , in Harrison, T. (ed.), Financial Services Marketing: The role and power of marketing in the financial environment, The Marketing & Management Collection, Henry Stewart Talks Ltd, London. Listen here.
• Brushfield, R., Foss, B (2007) – Exploring and using networking in marketing. MarketLocation.com
• Foss, B., Brushfield, R. (2007) – Maximising the power of networking/. www.newlifenetwork.com
• Machtynger, L., Foss, B (2006) – Navigating your way to marketing implementation success. The Marketing Leaders – October 2006
• Hickley, M. (2006) – Driving Profit Through Quality Marketing Data. The Marketing Leaders – August 2006
• Foss, B (2006) – Improving your B2B Pricing and Profit. The Marketing Leaders – April 2006
• Machtynger, L., (2002) – “The CRM Bug – we have well and truly caught it” – Progress – Institute of Leadership and Management, Number 31.
• Machtynger, L., (2002) – “Incorporating customer management into your KM strategy”, Knowledge Management Review, Vol 5, Issue 3
• Stone, M., Foss, B., Woodcock, N., Starkey, M., Machtynger, L., Scheld, B., Harvey, R., Mullaly, J. (2002) – “Implementing CRM” Chapter 31 in “Implementing CRM in Financial Services” by Stone, M., and Foss, B.
