The holes in these shoes are just too big – major customer retention challenge (financial services)

A major UK and European financial services organisation came to us with a problem. They were losing customers at a very high rate and didn’t really understand the reasons nor how to stop it quickly. We helped them to assess their current situation quickly, identify an immediate strategy for stopping major loss, set out a phased plan for larger changes. We helped them to save more than £4m in a 6 month period.