Clients
We work with many different types of business, large, medium and small. From banks, insurers, energy companies, and the public sector.
In addition to our range of unique tools, it is also the way that we work which set us apart from other organisations. In essence, we aim to inspire, support and mentor organisations through the evaluation, development and implementation of their Customer Management Strategy. This unique approach helps you unlock both the potential of your business and your people; after all, it is the people in your organisation that will secure you continued Customer Management success.
“When dealing with CE, we are always sure that they live up to their promises and meet their targets, deadlines, and budgets. In Codan, CE have outdone our expectations”
Bettina Rasmussen,
Senior Project Manager Codan Denmark
“The quality of the staff can be summed up as technically excellent, but with the added value of providing significant emotional support at a time of considerable stress for those involved in the projects due to the tight timescalles required”
Ian Robson,
Strategy & Planning Director
MORE TH>N™
“Yorkshire Electricity viewed CRM as a vital component of the delivery of our Home Services proposition. We worked with the Customer Essential team in a number of areas, including stakeholder management, competency development and technical input on system selection. I found the team to be highly knowledgeable about CRM, excellent at establishing strong working relationships with all levels of the company and quick to adapt to the culture of YEB. I would have no hesitation in recommending them to anyone embarking on a CRM project”.
Sue Amies-King
Retail Director
Yorkshire Electricity
“Our appointment of Customer Essential was a very worthwhile investment, enabling us to benchmark our performance to leading global companies and, more importantly, delivering up a focused, practical and prioritised action list to further develop our customer management strategies and practices. This has provided an invaluable input to our business planning process, providing us with different perspectives, challenges and ideas, while reassuringly confirming that we are on the right path in many areas.
I was impressed with the level of expertise and knowledge from Customer Essential. Our lead assessor got to grips with our business incredibly quickly and fitted in so well it felt like he was one of us! He combined this with an obvious passion for customer management and a professional and effective communication style to maximise buy in to the recommendations.”
Julian Benton
Head of Strategy
AA Insurance, New Zealand
Contact Us to find out more about how we can help you deliver more for your customers and your business.