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Unlocking the power of your customer base


Your data is owned by you. We are the custodians when you ask us to be. We want to keep in touch, deliver great value, and do the right thing.

Customer Essential Data Privacy Notice

The team at Customer Essential takes the collection and storage of customer data seriously. We value your privacy and your right to keep your details private.

What information do we collect about you?
We only collect the personal information that you provide us with when you meet us and share your details, register with us, contact us, request contact or download one of our documents or products.

The data we hold: Business contact details, Invoicing details, website information, previous project details, previous survey details, previous reports and papers. We do not hold any sensitive or special category data.

If we run research or a survey we collect information required to complete the survey, or to provide feedback. You decide what to fill in and whether your input remains anonymous or you would like us to retain your details for contact.

Retention of data
We retain the data you have provided us with for our records and documentation/invoices unless you have specifically asked us not to. We retain data for up to 7 years in order to ensure we maintain records of our contracts, invoices, proposals and projects.

How will we use the information about you?
We only use this data for legitimate commercial interests.

We collect information about you, if you agree, to keep in touch, to respond to your requests, to deliver your proposals, to process your contracts, to correspond with you and invite you to events or for marketing purposes.
We only share your contact information with agreed Customer Essential consultants in order to respond to you or to deliver on projects.

We do not pass on your personal information to external companies.

We will not publish your personal information unless requested or consented to by you for a legitimate reason e.g. a jointly published article or business collaboration.

For networking purposes, you may request that we pass on your details to others. This will only be done based upon formal request from you.

We will only transfer your information overseas if you or your subsidiaries are based overseas and this has been requested by you.

Marketing Activity
In the future, we would like to send you invitations to events, information about training, products, content and services and other material which may be of interest to you.

If you do not wish to receive marketing contact, we will offer you the option to opt out.
Your Data, your rights
You have a right at any time to ask to be removed from any of our data processing.
If you no longer wish for us to process your data for a specific purpose, please contact Info@customeressential.com

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address:  Info@customeressential.com

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Use of Cookies
We collect website usage information using cookies to understand marketing and contact performance.

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.
For further information visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Links to other websites
Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Data Security
We secure, password protect and destroy your documents as agreed in individual client contracts and agreements.

Changes to our privacy policy
We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 29 March 2018.

How to contact us
Please contact us if you have any question s about our privacy policy or information we hold about you:
by email: Info@customeressential.com

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Customer Essential will use the data supplied by you to respond to your enquiry. We would also like to keep you updated with relevant information about ourselves, our events and customer management. If you’d like to receive this information, please tick here

© Customer Essential.
Registered in England and Wales
No 04491227 VAT Number 799031593