Customer Retention
Customer Retention
Are you losing too many customers? Do you know how many you are losing? Do you understand why? Has this really had an impact on your business results?
We have worked with a number of companies with similar challenges. It has been a particularly strong problem during and emerging from recession for some companies.
You will turnaround this trend with focus, structure and will. You will leap ahead if you throw in a little creativity and change.
We can help you in the space of 2 – 8 weeks to craft and deliver your retention turnaround plan and help you to hold on to your precious customer base.
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How we have helped:
40% retention uplift in 9 weeks.
We delivered:
- A formal strategic review of cutstomer retention for an international financial services organization using our Retention Review model and toolset.
- They operate internationally but with similar products and channels.
- Their core strengths have been biased towards customer acquisition in the past.
- We identified and set out an appropriate retention test plan and immediate problems to tackle.
- We also enabled them to develop a more strategic approach to Customer Retention through the team/roles and proposition development process.
- We have continued to mentor their programme to ensure that the team focuses on the retention prize.
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Contact us to find out more.
