Customer Management Mentoring and Interim Support

Mentoring

Are you concerned that you do not have the experience in your team to deliver your Customer Management plan?
Do you feel the need to double-check your list of CM priorities?

Bumpy roads can drive you insane. Sometimes it is a reality check you need to make sure that you are on the right track to success with your customers. It often doesn’t need much. We can help with a mentoring and coaching programme for customer management.

You will believe in the approach you are taking, and have the means to communicate this.

How we have helped:

We delivered:

A mentoring programme, delivered remotely, for a Customer Management Programme Director in New Zealand.
We carried out a remote check of their customer strategy.
Set out input to their roles & responsibilities.
Assisted in the delivery of a customer management model for their company using our methodology and wealth of experience.
Provided coaching for 1 Quarter for the programme
Enabled them to gain credibility with a new board and unlock budget for their customer management approach.

Interim support

Do you feel that you can’t take your eye off the ball for day-to-day deliverables, but this is preventing you from driving new proposition developments?

Do you need to fill a role with an experienced pair of hands,.. But can’t find the right ones?

It can be difficult to find the space to deliver new ideas and drive change, particularly if you have a small company or team. We are a good fit, we value teamwork highly and have a strong ethos of transferring knowledge to those we work with.

You will have space to deliver new things for customers as well as keeping the engine going.

How we have helped:

We delivered:

We provided an interim programme manager for Customer Management for a team that required more structure to their approach in the short term.
Once the programme was set up and appropriate team members trained we provided an ongoing mentoring programme to the new programme manager.
Injected creative customer challenge into the design of a new customer proposition for an organization in Denmark.
Using our experience and method we designed challenge workshops and material to push the team thinking forwards.
We enabled the team to identify their priorities and set out a plan to incorporate the new ideas into their delivery programme.

“On behalf of the NSW Business Chamber I would like to thank Liz Machtynger (Customer Essential) for the help she has provided in the Customer Management space. Customer Essential has a genuine commitment to transfer of knowledge and skills using a facilitative approach. They were committed to finding out where our organisation was at along with gaining an understanding of the key people and then followed through with a tailored solution to meet our needs. The approach used demonstrated a real valuing of front line staff and the experience of the customer along with the necessary business balance.”

"All of this was carried out from the Northern hemisphere (UK) to the Southern hemisphere (Australia) and we very much appreciated her flexibility in this regard".

"I would add that Liz’s personality and communication style enabled her to challenge us in a very positive way and the knowledge we gained will shape some of our activities moving forward."

Sheridan Nossiter
New South Wales Business Chamber
Australia

Please fill out your details using this form to discover how we can help you. We look forward to hearing from you!